Legal
Last updated 18 May 2026
These terms apply to every quote, order and supply of goods made by OkeyPackaging Ltd ("we", "us"). By placing an order you agree to them. If you order on behalf of a business, you confirm you have authority to bind that business.
"Goods" means the packaging products we supply. "Custom Goods" means Goods printed, embossed or otherwise modified to your specification. "Order" means a written instruction to supply Goods accepted in writing by us. "Proof" means the digital artwork mockup we send you for sign-off before production.
All quotes are valid for 30 days unless we state otherwise. A quote is an invitation to treat, not an offer. A contract is formed only when we issue a written order confirmation. We may decline an order at our discretion (e.g. artwork breaches third-party IP, requested quantity below MOQ, force majeure).
Prices are in GBP and exclude VAT unless stated. We invoice on confirmation of the proof. Card and PayPal payments are due immediately; approved business accounts are net 30 days from the invoice date. Late payments accrue interest under the Late Payment of Commercial Debts (Interest) Act 1998.
You are responsible for the accuracy of artwork submitted to us, including spelling, colours, trademarks and regulatory marks (e.g. recycling symbols, allergen labelling). We send a digital proof for approval before production. Once you approve the proof, we cannot accept claims arising from errors in the approved artwork.
Stated lead times begin the working day after proof approval and cleared payment, whichever is later. We use Royal Mail, DPD, DHL, UPS and FedEx. Delivery dates are estimates; we are not liable for losses caused by delivery delays outside our control. Risk passes on delivery; title passes once we receive cleared payment in full.
Custom Goods are made to your specification and cannot be cancelled once you approve the proof. Changes to specification after proof approval may incur additional charges. Stock items can be cancelled before despatch for a full refund.
You warrant that any artwork, logos and content you supply do not infringe third-party rights and that you have permission to reproduce them. You grant us a non-exclusive licence to use the artwork solely to fulfil your Order. We retain rights in our own die-lines, templates and product designs.
Our total liability for any claim is limited to the price paid for the Goods in question. We do not exclude liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded under English law. We are not liable for indirect, consequential or pure economic loss.
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, subject to any non-waivable rights of consumer buyers under their local law.
If anything here isn't clear, email [email protected] and we'll explain it in plain language.
If anything here isn't clear, email [email protected] and we'll explain it in plain language.
